Closing a PayPal dispute or case

What this is#

How to close a dispute or case you've opened in PayPal against a VPSDime payment.

If you opened the dispute to sort out a billing problem, the quickest fix is usually to contact us directly. We can resolve most issues faster than PayPal's dispute process, which can take days or weeks. Closing a dispute you no longer need also matters because PayPal can hold the disputed funds while a case is open, which can get in the way of us refunding or correcting the payment.

Contact us first#

If there's a genuine problem with a charge, open a support ticket and tell us the invoice number and what looks wrong. We'll put it right. Closing your PayPal dispute doesn't stop us helping, we'll still resolve a legitimate issue.

How to close a dispute#

You close a dispute from your own PayPal account:

1. Log in to your PayPal account at paypal.com.
2. Open the Resolution Center (under Help, or from your account menu).
3. Find and open the case you raised.
4. Choose the option to close the dispute. PayPal labels it something like "Close this dispute" or "Mark as resolved".

Once you close it, PayPal releases any hold it placed on the payment.

If the dispute has become a claim#

A PayPal dispute can be escalated to a claim. Once PayPal is reviewing it as a claim, the outcome is theirs to decide and you may no longer be able to close it yourself. If that's happened, contact us and we'll work with you and PayPal to get it resolved.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• the invoice number or payment the dispute is about,
• whether the case is still a dispute or has become a claim.

Related questions#

• "How do I close or cancel a PayPal dispute?"
• "How do I withdraw a dispute I opened in PayPal?"
• "I opened a PayPal case by mistake, how do I remove it?"
• "PayPal is holding my payment because of a dispute."
• "My dispute became a claim, what happens now?"