Billing policies & information
General billing information for VPSDime: the payment schedule, what we accept, taxes, refunds, and how to reach us about a charge. To pay an invoice or manage how you're billed inside your account, see Billing in your client area.
Paying & schedule
- When invoices are due, and what happens if you don't pay. The schedule, and suspension vs termination.
- Payment methods we accept. Cards, wallets (PayPal, Apple Pay, Google Pay and more), bank and local methods, and crypto.
Taxes & refunds
- Refunds and credits. The 72-hour money-back guarantee, and what isn't refundable.
- Taxes (VAT and sales tax). How tax is added, and your VAT/GST number on invoices.
Questions
- Billing questions. A billing FAQ: pausing a service, late payment and fees, proration, saved cards, chargebacks, transfers, and querying a charge.
- Closing a PayPal dispute or case. How to withdraw a PayPal dispute, and what to do once it's a claim.
- Why did my card payment fail?. Common decline reasons, "Exceeds frequency limit", and what to try.
- My invoice shows Pending or Security Review after I paid. What each status means, how long a payment takes to clear (including the processor's security review and PayPal eChecks), and why not to pay twice.
- How to list your PayPal subscriptions. Find, view, and cancel recurring payments on PayPal.
Still need a person? You can open a support ticket any time.