My order is under review

What this is#

Every paid order at VPSDime is reviewed by a person before the service is activated. This is a normal step that all orders go through, not a flag on yours, and it usually adds only a few minutes between payment and your VPS being provisioned.

This is different from an order flagged by fraud screening, which is an automated check at checkout with its own alert page, and from an invoice sitting in Security Review, which is the card processor checking a payment. This page is about the human review of a paid order.

When we look closer#

Most reviews are quick approvals. We take a closer look, and may have a question for you, when:

• it's your first order with us, or
• your account has been dormant: you were a customer in the past, had no active services for a long time, and a new order just came in.

What you'll see while it runs#

Your client area shows the state of the order:

• "Order Processing": your payment is in and we're working on the order. Nothing is needed from you.
• "Action Required": we've opened a support ticket with a question that supports the review, and the order is waiting on your reply. The client area shows this warning until you've answered, so if you see it, the fastest path to your VPS is replying to that ticket.

Replying quickly is genuinely the whole game here: once the review clears, provisioning takes minutes.

Things worth knowing#

• A long review is credited. If clearing a review takes multiple days, we credit your account for the number of days it took.
• You can nudge us any time. If your paid order has been sitting longer than you'd expect and there's no ticket asking you anything, open a ticket and we'll look at it right away.
• A couple of details that confirm the order is genuinely yours help us clear it faster.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• the email address and order number on the account,
• whether the client area shows Order Processing or Action Required,
• anything that helps confirm the order is genuinely yours.

Related questions#

• "Why is my paid order not active yet?"
• "How long does the order review take?"
• "What does Action Required on my order mean?"
• "Why did you open a ticket asking about my order?"
• "I'm a returning customer, why is my order being reviewed?"
• "My order hasn't been set up yet, what's going on?"