Support coverage

What our support covers, and what to expect from it. For the mechanics of actually opening and tracking a ticket, see Getting help in your client area.

• What support covers. The self-managed model: what's always on us, what's yours with our help, and what isn't offered.
• Software and server management. "Can you install or fix my software?", what we do instead, and when to hire a sysadmin.
• Response times and priorities. The 24/7 team, typical reply times, and what priority really does.

Still need a person? You can open a support ticket any time.