Cancelling a VPS

What this is for#

The Cancellation tab requests cancellation of a VPS: it stops renewing, and the server is shut down and removed. Use it when you're done with a server. This cancels one VPS, not your whole account, for that see Deleting your account.

Read this first: cancelling deletes your data#

Cancelling a VPS permanently deletes it and everything on it, and there's no undo once it's processed. Before you cancel, download or back up anything you want to keep. If you have Nightly Backups, note that those go away with the service too, so grab what you need first.

Immediate vs End of Billing Period#

When you request cancellation you choose when it happens:

• End of Billing Period (usually the better choice). The VPS keeps running until the end of the term you've already paid for, then cancels automatically. Since unused time isn't refunded, you may as well use what you've paid for.
• Immediate. The VPS is cancelled and its data deleted shortly after you submit (within about 12 hours), with no undo. Choose this only if you want it gone now and have your data off it.

Either way, cancelling on its own doesn't refund the remaining time. If you're within the 72-hour money-back window of a new order, see Refunds.

How to cancel#

1. Open Manage VPS (via https://vpsdime.com/myservices), then the Cancellation tab.
2. Pick a reason from the dropdown (and add any comments if you like, they're optional).
3. Choose At the end of my billing period or Immediately, then click Submit Cancellation Request.

Changed your mind? Revoke it#

If a VPS is set to cancel, you'll see a banner with the date. You can revoke the cancellation from the same Cancellation tab any time before it takes effect, and the VPS carries on as normal.

Good to know#

• Cancelling vs not paying. Cancelling is you choosing to end the service cleanly. If you just stop paying instead, the VPS is suspended and then terminated on our billing schedule, so cancelling on End of Billing Period is the tidy way to stop.
• No need to cancel anything on the payment side. Our system only charges for active services, so once a VPS is cancelled (or has a cancellation request in), its automatic renewal stops with it. You don't have to cancel a PayPal billing agreement, subscription, or saved card yourself, and you won't be charged for the cancelled service again.
• Backups go too. Restores rely on the service existing; once it's cancelled, its backups are gone.
• Data first. The most common regret is choosing Immediate before copying data off. When in doubt, pick End of Billing Period and get your data.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• the VPS hostname or IP,
• whether you want it cancelled immediately or at the end of the period,
• and if it's about a refund, when you ordered it.

Related questions#

• "How do I cancel my VPS?"
• "What's the difference between immediate and end-of-billing-period cancellation?"
• "Will I get a refund if I cancel?"
• "Will cancelling delete my data?"
• "I set my VPS to cancel by mistake, how do I undo it?"
• "Does cancelling one VPS close my whole account?"
• "Do I need to cancel my PayPal subscription when I cancel my VPS?"
• "Will I still be charged after cancelling my service?"
• "My VPS shows as Terminated or Cancelled, is my data gone?"