Traffic allowance and overages

What this is#

Each plan includes a monthly traffic allowance (it's metered, not unmetered), delivered over a fast 10 Gbps uplink. This explains what happens as you approach and pass that allowance.

How the allowance works#

• Your allowance resets on the 1st of each month. Unused traffic doesn't roll over.
• You can watch usage any time on your VPS's Graphs tab.

What happens when you run low#

1. At 75% used, we email you a heads-up.
2. At 100% used, we email you again, and you have 24 hours to either add traffic or upgrade the plan.
3. If you do neither within 24 hours, the VPS is suspended. It comes back when you add traffic or upgrade, or automatically when your allowance resets on the 1st of the next month.

Things worth knowing#

• Suspension here is about traffic, not payment. Your data is untouched, and the VPS returns as soon as more traffic is available (added, upgraded, or reset).
• Add traffic ahead of time. If your usage trends toward the cap mid-month, adding traffic from Extra Features is prorated and avoids the scramble. If you're over the cap most months, a bigger plan is usually the better deal.
• Keep your account email reachable, the 75% and 100% notices are your early warning.

Troubleshooting#

• My VPS was suspended for traffic. Add traffic or upgrade from your client area and it comes back; otherwise it returns on the 1st when the allowance resets.
• The VPS came back, but my website or app didn't. Services not set to start on boot stay down after any reactivation, see the one-minute fix.
• My usage seems too high. Check the Graphs for what's consuming it. Unexpected traffic is often a compromised app, a misbehaving bot, or something being scraped, worth investigating rather than just topping up.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• the VPS hostname or IP,
• whether you want more traffic this month or a bigger plan going forward.

Related questions#

• "What happens if I run out of bandwidth?"
• "Is bandwidth metered or unmetered?"
• "My VPS was suspended for exceeding traffic."
• "When does my traffic allowance reset?"
• "How do I add more bandwidth?"