When invoices are due, and what happens if you don't pay

What this is

How our billing schedule works: when you get an invoice, when it's due, and what happens at each stage if it isn't paid.

New orders: the first invoice is due immediately. Your service starts once it's paid.
Renewals: we generate the renewal invoice 14 days before its due date, so you have two weeks to pay.
On the due date: we send a payment reminder.
1 to 3 days overdue: if it's still unpaid, we send an overdue notice each day.
3 days overdue: the service is suspended. Your data is kept.
10 days overdue: if it's still unpaid, the service is terminated and the data is permanently deleted.

Suspended: the service is offline but your data is kept. As soon as you pay the overdue invoice, the service is automatically reactivated, usually within a few minutes, with nothing else to do.
Terminated: the service and its data are deleted permanently and can't be recovered. Make sure an invoice is paid before it's 10 days overdue if you want to keep the VPS.

Don't let an invoice reach 10 days overdue. Suspension is recoverable, termination is not.
No double-charge on auto-renew. If a service is set to renew automatically and you also pay its invoice yourself, we won't charge again for that period. See Automatic renewals.
Clear old invoices before ordering more. Outstanding invoices should be paid before you place new orders.
Keep your email reachable. Reminders and overdue notices go to your account email, so make sure you receive our mail and that your address is current on Account Details.

My service was suspended. Pay the overdue invoice and it reactivates automatically within a few minutes. See Viewing and paying an invoice.
The VPS is back after paying, but my website or app isn't. Reactivation boots the VPS fresh, and services that were never set to start on boot stay down. The one-minute fix is in My website didn't come back after a reboot or unsuspension.
My service was terminated, can I get it back? Termination permanently deletes the data, so the service can't be restored. Open a ticket and we'll help you set up a fresh one.
I didn't get the invoice or the reminders. Check your spam folder and that your account email is correct. Open a ticket if our emails aren't reaching you.

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

Last reviewed: 2026-07-02