My invoice shows Pending or Security Review after I paid

What this is#

You paid a VPSDime invoice by card and it isn't marked Paid yet. It's showing either Pending or Security Review. Both mean your payment is being processed and the invoice will flip to Paid on its own, so there's nothing more to pay.

The two in-progress statuses#

• Pending: your payment is processing. This is quick and usually clears to Paid within a few minutes.
• Security Review: your card payment went through, and the card processor is running its anti-fraud check. The invoice sits in Security Review while that happens, which can take several hours (often around 6 to 8). Once the processor approves it, the invoice is marked Paid automatically.

Neither status needs anything from you, and in both cases you should not pay again. The invoice is held in these states partly so you don't accidentally pay twice while a payment is in flight. And if a duplicate payment does slip through, it isn't lost: our system automatically adds the extra payment to your account as credit.

If a security review isn't approved#

If the processor's review doesn't approve the payment, we'll email you to let you know it was declined and ask you to pay with a different method. The PayPal / Card option is a good next choice, since it runs through a different provider. See payment methods and why a card payment fails.

Paid with PayPal? eChecks take a few days#

If you paid through one of the PayPal options and PayPal funded it as an eCheck (a payment drawn from your bank account rather than a PayPal balance or card), PayPal can take around 3 to 5 business days to clear it. The invoice is marked Paid automatically once the eCheck clears, and as with a card payment, you shouldn't pay again while it's clearing. If you're not sure whether the payment went through, check the transaction in your PayPal activity, or contact us with the invoice number.

Pending or Security Review vs Unpaid#

• Pending or Security Review: a payment is in progress or being reviewed. Wait for it, and don't pay again.
• Unpaid: no payment is in progress. If your invoice is still Unpaid after a card attempt, the payment didn't go through, so try again or use another option. See why a card payment fails.

Will my VPS be affected?#

An existing service keeps running while a payment clears. A new order provisions once the payment is confirmed, so a payment held in a Security Review can delay first setup by a few hours. See when invoices are due.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• the invoice number,
• when you paid and which card or option you used,
• whether the invoice shows Pending, Security Review, or Unpaid.

Related questions#

• "Why does my invoice show Pending or Security Review after I paid?"
• "What does Security Review mean on my invoice?"
• "I paid but my invoice isn't marked Paid, why?"
• "How long does a card payment take to show as Paid?"
• "I paid with PayPal but my invoice isn't marked Paid."
• "How long does a PayPal eCheck take to clear?"
• "My payment has been in Security Review for hours, is something wrong?"
• "Will I be double charged if I pay again while it's Pending?"
• "My payment was declined after review, what do I do?"