Support & help

How to reach us, and how to fix the most common problems yourself.

Get help#

• Getting help. Open a support ticket, find and reply to your tickets, and check service status announcements.

Fix it yourself#

• My VPS is Down (troubleshooter). Run automatic diagnostics on a VPS, use the self-service fixes, and escalate to a ticket if needed.
• SSH firewall and blocked IPs. Why an IP gets blocked on port 22, and how to whitelist yours.

Still need a person? You can open a support ticket any time.