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Knowledge Base

Guides and answers for your VPS, the client area, and billing

Managing your services

Everything you can do to a VPS from the client area. Start with the management page, then jump to the tab you need. Details differ by product (Linux, Storage, Premium, Windows VPS); each guide calls out where they matter.

Day to day

  • Managing your VPS. Home base: check health, power on/off and restart, open the Console, reset the root or Admin password, change the hostname, and move between datacenters.
  • Reading your VPS graphs. CPU, memory, disk, and network over time, how to tell if your plan fits, and why to run an in-VPS monitoring agent for the detail.
  • The Tasks log. A history of every action on your VPS and who did it, for troubleshooting and a quick security check.

Network and DNS

  • Network and IP addresses. Your IPv4/IPv6, netmask and gateway, and reverse DNS (rDNS/PTR) for mail deliverability.
  • DNS Manager. Free DNS hosting: point a domain at your VPS and manage A, AAAA, CNAME, NS, MX, and TXT records.
  • The VPS firewall. The managed firewall (Linux and Storage VPS) that blocks risky app ports by default, and how to whitelist the sources that need in.

Access and the OS

  • SSH Keys. Save your public keys and pick them when deploying or reinstalling (Linux and Premium VPS).
  • Reinstalling your OS. Wipe and install a fresh OS or one-click app, with your key and login mode set up front. Destructive, so back up first.
  • Boot from ISO. Premium VPS: boot a rescue or installer ISO without touching your disk, to fix an unbootable system.

Plan changes and billing

  • Upgrading or downgrading. Move to a bigger or smaller plan. On Linux VPS it's live and instant, no downtime, same IP. Premium VPS is upgrade-only.
  • Extra Features (add-ons). Add nightly backups, storage, vCPU, traffic, or IPs one at a time without changing your base plan.
  • Cancelling a VPS. Request cancellation immediately or at the end of your billing period, and revoke it if you change your mind.

Still need a person? You can open a support ticket any time.