My Administrator password doesn't work

What this is#

Your Windows VPS rejects the Administrator password at the RDP login. Two checks solve nearly every case.

1. Check what you're actually pasting#

The password came in your provisioning email ("New Windows VPS - Provisioning Started"). When copying from email, it's very easy to pick up whitespace before or after the password, which makes a correct password wrong. Paste it into a plain text field first to inspect it, or re-select it carefully character to character.

Also confirm the username is exactly Administrator, and that you're connecting to the right IP if you have several servers.

2. Let the troubleshooter test and reset it#

The Windows Troubleshooter does the definitive check: it verifies your VPS is powered on, that Remote Desktop is enabled, and whether the password on file actually works against the server.

1. In your client area, open Support in the top menu and click "I can't login to Windows VPS" (or go to https://vpsdime.com/wintroubleshooter), then pick the VPS.

2. It runs the checks against your VPS.

3. If the password on file doesn't work, it offers a reset option right on the page. If everything checks out, it shows your working credentials with copy-to-clipboard buttons, so you can paste them cleanly into your RDP client.

Still locked out?#

If the troubleshooter's checks pass, the password resets, and you still can't get in, finish the troubleshooter flow, it escalates into a ticket with the diagnostics attached, or open a ticket with the VPS IP and what the RDP client says.

Related questions#

• "My Windows VPS says the password is wrong."
• "How do I reset my Administrator password?"
• "Why does the password from my email not work?"
• "How do I check if RDP is enabled on my VPS?"