No. We reserve your VPS's resources for you the whole time it exists, so we can't hold or pause a service and stop billing for it. If you no longer need a VPS, you can cancel it, but cancelling deletes the data, so back up anything you want to keep first.

No. Your resources stay reserved whether the VPS is running or powered off, so the price is the same either way.

Yes. Paying the overdue invoice reactivates the service automatically, usually within a few minutes, with nothing else to do. See when invoices are due for the full schedule.

No, we don't charge late fees.

No. Reactivation after payment is free.

Yes, just ask. Open a ticket before the due date and we can extend your service a few days to get you through a rough patch. We're glad to help as a one-off, though we can't do it as a recurring arrangement.

No. Termination permanently deletes the data, so there's no way to reactivate a terminated service. You'd place a new order and restore from your own backup. If your old IP address is still free and not assigned to another service, we can usually put it on the new one, just ask.

The upgrade is prorated: you pay only for the remainder of your current billing cycle at the new rate. See upgrading or downgrading.

It's prorated to your renewal date, so the add-on lines up with your existing invoice from then on. Add extras from Extra Features.

No. A downgrade doesn't generate a refund or account credit for the difference. See refunds and credits. (On Premium VPS downgrades aren't offered at all, Premium is upgrade-only.)

Yes. If the service has an unpaid invoice, it's updated to the new cycle and price automatically; otherwise your next renewal invoice is the first one on the new cycle. See changing your billing cycle.

Yes. Contact us and we'll align your services so they renew together.

No. Cancelling a service cancels its unpaid invoice as well, so there's nothing left to pay, and a cancelled service doesn't generate further renewal invoices. If an invoice still shows Unpaid after your cancellation went through, open a ticket with the invoice number and we'll clear it. See cancelling a VPS.

Yes. Invoices are generated before you pay them, so the invoice is always available in advance from your client area. To show your company name and VAT or GST number on it, add them on Account Details; see taxes and viewing invoices.

Yes. Add them as a contact with Invoice Emails enabled, or set them as your Billing Contact, and invoices and billing reminders go to their email. A sub-account with the View & Pay Invoices permission can also sign in and pay them. See contacts and sub-accounts.

You can save a card to pay invoices manually, or to renew your services automatically. Your card is stored securely with our payment processor, not on our servers. We only keep a token that lets us charge it, so your card data stays safe. See saved cards.

No. The price is the same however you choose to pay. See payment methods.

Yes. At the invoice page, three options take a card: Mastercard / Visa (our main card processor, cards only), PayPal / Card, and Alternative PayPal, and the last two also accept a card inside their checkout, not only PayPal. Each runs through a different provider, which matters most if a payment is declined: the same card is often accepted by a different option, so if one turns your card down, try another before switching methods. See payment methods and why a card payment fails.

Save a card or set up a PayPal billing agreement to auto-renew, and switch it off whenever you like. See automatic renewals.

It depends on the option you paid with. Card payments made through the Mastercard / Visa option include VPSDIME in the descriptor. Payments made through the PayPal / Card option appear as Paddle, and through the Alternative PayPal option as Fastspring; those are the payment providers that process the charge for us. So a Paddle or Fastspring line on your statement around your renewal date is most likely your VPSDime payment. Check the amount and date against your invoices before treating it as a charge you don't recognize.

I think I was charged incorrectly, or I don't recognize a charge. Contact us first. It's usually much faster than opening a dispute with your card issuer or PayPal, which can take days or weeks. Open a ticket with the invoice number or transaction, what looks wrong, and the payment method used, and we'll put right anything billed in error.

Our system automatically suspends the related service when a chargeback or dispute is raised, and we'll reach out to understand what happened. If it was a mistake, or your bank raised it on its own, we'll give you the chance to sort it out with your bank or PayPal. Getting in touch with us first is always quicker and keeps your service online. If you've already opened a PayPal dispute, see closing a PayPal dispute.

My card was declined, or my invoice isn't marked Paid after I paid. See why a card payment fails for common decline reasons, and Pending or Security Review after paying for why a payment isn't marked Paid right away and clears on its own (and why not to pay twice). That guide also covers PayPal eChecks, which can take a few business days to clear.

No. If a duplicate payment happens, whether from a glitch on our side or on the payment gateway's, our system accounts for the extra payment and automatically adds it to your account as credit, so it isn't lost. The credit is applied toward your future invoices. If you don't see the credit or the numbers don't add up, open a ticket with the invoice number and both transactions.

We use CoinPayments as our crypto gateway, and they handle under- and overpayments directly: for an underpayment you can send the difference, and an overpayment can be refunded. Reach CoinPayments at https://legacy.coinpayments.net/supwiz-buyer.

No, transfers are free. Both people open a ticket, one confirming the transfer out and one confirming it in, and we move the service across. The service can't have any unpaid invoices at the time. See transferring a service.