Refunds and credits

What this is#

When you can and can't get money back at VPSDime.

72-hour money-back guarantee (first service)#

Your first VPS comes with a 72-hour money-back guarantee: if it isn't right for you, cancel within 72 hours of the service being delivered and, in good standing, we'll refund the full amount.

To get the refund, within the 72-hour window:

1. Submit a cancellation request for the service from your client area, and choose Immediate (not "end of billing period"), so the service is cancelled straight away. See Cancelling a VPS.
2. Open a ticket to request the refund. Refunds aren't automatic, you need to ask for it.

• It covers your first service with us. Additional services don't include the 72-hour guarantee.
• After the 72 hours, the service is non-refundable.

Cancellations#

If you cancel a service yourself, no refund or credit is issued for unused time, whether you cancel immediately or at the end of your billing period. The one exception is the 72-hour money-back guarantee above, on your first service.

Downgrades#

Downgrading a service to a smaller plan does not generate a refund or account credit for the difference.

Account credit#

Money you add as account credit is non-refundable.

If we end a service#

If we end a service without cause, we'll refund the prorated amount of your remaining balance. Services ended for policy or payment violations are not refunded.

How refunds are issued#

Refunds go back to the original payment method you used.

The exception is methods that can't be reversed: if you paid with crypto currency (Bitcoin or USDT), Alipay, DOKU, Boleto, or PIX, any refund you're due (including the 72-hour money-back) is issued as account credit instead. You can spend that credit on your services.

How long a refund takes: PayPal refunds usually appear within a few minutes. Card refunds typically take 4 to 6 days to show on your statement, depending on your bank's own policy. Refunds issued as account credit are available right away.

Refunds of pre-authorization holds#

Card payments happen in two steps: the bank first places a hold on the amount (the pre-authorization), and the charge is captured afterwards. If your refund is processed while the payment is still in that pre-authorization state, the money was never actually collected, so there's nothing to "send back": the refund takes the form of a cancelled hold, which your bank releases on its own, typically within a few days.

What that means on your side:

• Your statement won't show a separate refund line, the pending charge simply disappears once the bank drops the hold. How fast depends entirely on your bank; a few days is normal.
• No action is needed from you, and there's nothing for us to re-run: a released hold is the complete, correct form of this refund, we can't re-process it as a different kind of transaction, because no money moved in the first place.
• If your bank flags an issue or the hold seems to linger, it still resolves automatically through the card network; holds expire on their own even in the worst case.

Things worth knowing#

• Use the 72 hours to make sure the VPS suits you. If it does, keep it; if not, cancel within the window for a full refund.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• whether you're within the 72-hour window,
• the service and invoice involved,
• what you'd like us to do.

Related questions#

• "Do you offer refunds?"
• "Is there a money-back guarantee?"
• "Can I get a refund if I cancel?"
• "Will I get credit for downgrading my plan?"
• "Is my account credit refundable?"
• "Can a crypto, PIX, or Alipay payment be refunded?"
• "How do I claim my 72-hour refund?"
• "How will my refund be paid back to me?"
• "How long does a refund take to arrive?"
• "My refund doesn't show on my statement, the charge just disappeared."
• "You refunded me but my bank says there's no incoming payment, why?"