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My Port XXX is closed. Can you open it?
We do not "close" or block any ports by default. Your VPS comes with all ports available/"open"....
I've paid via Credit Card, however my invoice shows unpaid. Why?
Our payment processor screens every payment against fraud. So when you make a payment, it doesn't...
I can't install MySQL Server. What's wrong?
(As of early 2017 this has been resolved within the OS templates. We've kept this Knowledgebase...
I have cPanel. Why can't I login via SSH or WHM?
This is most likely cPHulk at work, which works to protect your cPanel installation from being...
My download and upload speed on Storage VPS is around 5.5MB/sec. Why?
We are automatically detecting torrenting and similar mass downloader/uploader processes and then...
50 emails/hour limitation is not enough for me. Can you increase it?
We can only increase the limit if you have justification, i.e you send legitimate mail and can...
Can I get a refund?
We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...
Can I get more CPU?
Unfortunately, no. We provide 4 vCPUs with our High Memory plans and it's not upgradable.
Can I host a website on a High Storage VPS?
Technically, you can. However, we do not suggest using our High Storage plans for production...
Can I run Docker on my VPS?
Docker is not supported on our Linux VPS line. However, our Premium VPS line fully supports...
Can you fix ____ issue for me?
If it's related to a network or hardware issue, definitely. If not, unfortunately, we...
Can you install ____ software for me?
Unfortunately, no. Our service is strictly self-managed. We provide fast and stable service at an...
Can you load my ISO?
We can load a requested ISO for our Premium VPS line only. Note that we will only mount...
Control panel shows memory usage higher than my free -m. What gives?
Control panel shows the cached memory as used as well. Your free -m shows the actual result.To...
Do I need a domain for the hostname?
No, you don't need a domain. The hostname is an arbitrary identifier for your VPS. It...
Do you allow ____?
Please check our TOS located on our homepage.
Do you backup my VPS?
VPSDime takes metadata backups of Linux VPS plans for disaster recovery purposes. Clients are...
Do you offer FreeBSD/OpenBSD/NetBSD/DragonFly?
BSD and other OSes are fully supported on our premium VPS line only.
Do your offer Windows?
We do not provide Windows OS and cannot allow self-installations of Windows either. Our sister...
Error: Failed to detect code [xnxnxnx] in SYSLOG_LOG [/var/log/messages]
The root cause of the issue is a current known bug with the imjournal module for rsyslog that...
How can I cancel my service?
Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
How can I connect to my VPS?
If you are using Windows, you can use PuTTY software to connect to your VPS by SSH protocol.If...
How can I enable FUSE?
To enable FUSE on your VPS, you can simply open a ticket with us and we'll handle the rest.
How can I enable NFS?
To enable NFS on your VPS, you can simply open a ticket with us and we'll handle the rest.
How can I enable PPP?
To enable PPP on your VPS, you can simply open a ticket with us and we'll handle the rest.
How can I enable TUN/TAP?
For High Memory product line, you can enable TUN/TAP on your client area by the button assigned...
How can I reinstall my VPS?
For High Memory product line, you can do this in your client area with the Reinstall button.For...
How can I secure my VPS?
We suggest the following things to secure your VPS: Disable root login on your SSH service...
How can I upgrade/downgrade?
To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...
How do I order more IPs?
You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...
How do I set reverse DNS (RDNS/PTR)?
Please simply open a ticket. Make sure your hostname actually resolves the IP address before...
I cannot connect to the remote desktop. What's wrong?
Our VPS's do not come with remote desktop capabilities by default. If you are trying to connect...
I have installed WHM/cPanel, my root password doesn't work sometimes.
WHM/cPanel has CPHulk and sometimes this can cause your root password not to work. In order to...
I want a OpenVZ template that's not listed in your panel.
If the OpenVZ template you'd like to have is not offered at the moment, simply open a ticket and...
I want my VPS migrated to another location. How can I do that?
We can migrate your High Memory VPS to another location. To do that, simply go to your Client...
I want to upgrade. Will I lose my data?
No. Your data will remain intact. Upgrades and Downgrades won't affect your data integrity.For...
I've been suspended because of high load average. What can I do?
If your load average goes up to excessive values such as 40+, your VPS will be automatically...
I've ordered WHM/cPanel, where is it?
WHM/cPanel licenses are deployed after the money back period is over, i.e: 3 days. We can...
My disk quotas are not working. What to do?
In order to use disk quotas with your web hosting accounts, you need to ask us to enable OpenVZ...
My rsyslogd process is using loads of CPU. What to do?
(As of late 2016 this has been resolved in the VPS templates. This article remains for history....
My VPS is using too much memory. What's wrong?
It probably isn't. You may be reading it incorrectly. Please refer...
My VPS shows offline and I cannot boot it. What to do?
If your VPS shows offline and you are not able to boot it, that means your VPS has been suspended...
My VPS's status shows as Terminated/Cancelled. Is my data gone?
If you have submitted a cancellation request or failed to pay on time, your VPS may have been...
My website receives DDoS. Do you have protection?
No. We do not have any kind of DDoS protection. If your website is a victim of DDoS attacks, we...
Nightly Backups (Linux VPS) - Additional Information
VPSDime offers an optional feature called Nightly Backups that is purchase-able for all virtual...
Nightly Backups (Premium VPS) - Additional Information
VPSDime backs up ALL premium virtual machines deployed on its infrastructure for free once...
Premium VPS vs Linux VPS - What's The Difference?
Premium VM is our latest offering relying on Kernel-based Virtual Machine (KVM) technology. It...
We are a mass mailing company, can we host with you?
No. We strictly forbid any kind of mass mailing in our network. We frequently check our IPs...
What does unmanaged/self-managed mean?
By unmanaged/self-managed, we mean that it is your responsiblity to manage your own VPS. We do...
What happens if I run out of bandwidth?
If your VPS uses all of its bandwidth for the month, it will be automatically suspended. Notices...
What is a load average?
To learn more about load averages, please follow the...
What is VSwap?
Please see the OpenVZ documentation: http://wiki.openvz.org/VSwap 
What kind of management do you offer?
Our service is designed for experienced users and is self-managed. We are here to make sure your...
What nameservers should I use?
We do not provide nameservers with our service. You can either install and configure them on your...
What payment methods do you accept?
We accept PayPal, and Visa and Mastercard credit and debit cards.Regarding credit/debit card...
Where is my VPS?
If you have verified your email and PayPal email addresses, your first VPS will be provisioned...
Why do you only offer Minimal Templates?
Default (Vanilla) OpenVZ templates come with lots of unnecassary software including bind, exim,...
Why don't you allow Minecraft and Teamspeak?
Minecraft and Teamspeak have proven themselves to be DDoS magnets over the years. We would like...

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